Somalia: Information Communication Technology (ICT) Specialist, IICA-2 (ICS-10)

Functional responsibilities

Under the overall guidance of the Head of Programme Management Office (PMO), the Information and Communications Technology (ICT) Specialist is responsible for the information technology and communications related services and functions to support UNMAS Somalia in managing its operations. The ICT Specialist promotes a collaborative, client-oriented approach consistent with UNOPS rules and regulations. ICT Specialist works in close collaboration with the Programme, operations and project teams in the Programme Main and Regional Offices and the UNSOS FTS department. The functional responsibilities include:

  • Ensure full compliance of ICT activities with UNOPS rules, regulations, policies and strategies;
  • Management of all ICT systems, networks, hardware and software remain operational ensuring reliable ICT services in support of the programme. This includes but is not limited to: Local Area Network (LAN) and, Virtual Local Area Network (VLAN), Video Telephone Conferencing, Data Encryption, Server Management, internet through VSAT and national internet providers and VHF networks;
  • Ensure data and information security at all times through; the implementation of the Programme information security strategies, plans and procedures, provision of recommendations for improving current Information security systems, provision of information security training and monitoring/ maintaining; backup systems, remote storage, network security, LAN and VLAN security, data encryption, data integrity maintenance and data access control;
  • Conduct regular reviews with mission ICT section on all ICT systems, networks, hardware and software provided and ensure the Programmer’s operational needs are being met in the most up to date, efficient, effective and secure manner;
  • Provide recommendations, priorities, costs and requirements specifications for required updates or corrective actions and assist with procurement;
  • Liaise with mission ICT and provide advice and management on the installation of upgrades and implementation of new technology implementation plans, advice on change management implications, supervision of the implementation and review of effectiveness of changes;
  • Provide a Help Desk service for fast resolution of all ICT customer issues;
  • Work closely with UNSOS and other UN Agencies ICT Focal Points to ensure integration of the programme and UNOPS systems into relevant systems;
  • Maintain register of all ICT hardware, software and systems to ensure full asset management and timely replacement/upgrades as required;
  • Coordinate regular maintenance and serviceability checks to ensure all ICT equipment and systems remain functional;
  • Responsible for ongoing training of programme personnel on ICT related topics to ensure personnel have adequate ICT knowledge to perform their primary functions;
  • Any other duties as requested by the Head of PMO.

Education/Experience/Language requirements


  • An Advanced University Degree (Master’s Degree or equivalent) in Information Sciences, Communications, Computer Science, Computer Engineering, Business Administration or related field with 5 years of relevant experience, OR
  • A First level University degree (Bachelor’s Degree or equivalent) in Information Sciences, Communications, Computer Science, Computer Engineering, Business Administration or related field with 7 years of relevant experience is required.


  • Relevant experience is defined as experience in Information Sciences, Information Management, Information Technology, Communications Management, Computer Science, Computer Engineering, Business Analysis or related field;
  • Within relevant experience minimum of two years of experience in Microsoft active directory, network security and Windows Server 2003/2008/2012 is required;
  • Computer literacy is required.


  • Fluency in English (speaking, reading and writing) is required.

! Candidates with no UN experience are strongly encouraged to apply !

! Female candidates are strongly encouraged to apply !

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