About the Job

The Information and Communication Technology (ICT) Technical Specialist manages and organizes all ICT systems and services for Baidoa office and Xudur Antenna. S/he assists in designing and installing ICT infrastructure based on defined standards and recommendations.

It is a National/Resident position based in Baidoa, Somalia.

Duties and Responsibilities

· Independently installs, maintains, repairs and monitors ICT equipment in line with ICRC standards

· As a part of global support services handles customer/staff queries and escalates as per the ICT policy

· Ensures ICT inventory is updated regularly, carries out regular physical checks and maintains adequate stocks levels

· Ensures that existing ICT infrastructure is functional and carries out regular maintenance

· Ensures that global/country-level policies and procedures are implemented and adhered to

· Briefs, advises and trains end-users on the ICRC’s ICT systems

· Supports in developing and updating of technical documentation for all IT equipment

· In charge for ICT daily operation of Baidoa Office as well as Xudur Antenna.

Minimum qualifications and required competencies

· Bachelor’s degree or equivalent in Information Technology, Electronics or Computer Science

· 4 years’ troubleshooting experience in the area of ICT service catalogue; workplace services, telecommunications, IT and help desk

· Windows Server Technology Certification

· Security Gateway and Fire wall Certification

· Skilled in LAN and WAN configuration

· Knowledgeable and skilled in Wireless and VSat technologies

· Experience in Project management and report writing

· Ability to work under minimal supervision in a very busy environment

· Good command of English and Somali language

· Good knowledge of the social, economic and political affairs of the assigned region

We Offer

· A dynamic and challenging work environment in an international humanitarian organization

· Training and development opportunities

· A competitive salary with benefits, based on the ICRC Compensation and Benefits framework

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